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May 19, 2019

When Microsoft introduces features into Dynamics 365, they have an objective in mind and a gap to fill with it. But there's always a different and perhaps clever way to use some of these features to achieve a completely different goal.

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Scheduling recurring workflows: 


May 5, 2019

This is our 2 year anniversary episode!

In this episode, we talk about a massive CRM project failure that took place years ago, and my Top 5 red flags that can tell you if your project is going down the same road to failure.

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EDS vs. BskyB Court Decision: 


Apr 21, 2019

If you haven't been paying attention to PowerApps and the Power Platform lately you are missing a massive shift in the world of Dynamics 365 Customer Engagement.

As far as I'm concerned, Dynamics 365 Customer Engagement consulting, implementations, architecture, and approach - the entire CRM game - has changed...


Apr 7, 2019

My first MVP Summit was in 2012, I had been an MVP for about 4 months and the experience was amazing and overwhelming. I wanted to hear what first timers were thinking after day 1 of the summit.

This year's MVP Summit was attended by 12 first timers, so after a few adult beverages I invited/convinced 9 of them to jump...


Mar 24, 2019

This episode was recorded days before the Microsoft MVP Summit 2019 conference.

Many of my listeners have what it takes to become a CRM MVP but unfortunately very few will make it. Setting aside the people who are not willing or able to do the work needed to become an MVP, I wanted to focus on those who are willing and...