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Oct 21, 2018

Episode 37 caused quite a stir because I publicly announced my refusal to ever use Managed Solutions for any purpose other than to deliver IP or Solutions created by an Independent Software Vendor (ISV).

CRM MVP Jonas Rapp "closed this case" by publishing an article attempting to put this issue to rest where he...


Oct 7, 2018

The title says it all. This is an episode about the "things" I never do or use in Microsoft Dynamics 365 and why.

Just like the "Top 20 Best Practices I disagree with" episode, you will probably go through a rollercoaster of emotions listening to this episode, as you find yourself agreeing, disagreeing, happy, sad,...


Sep 23, 2018

Paul Slade is CEO at The CRM Team, a world-class Microsoft Dynamics 365 Gold Partner in South Africa.

I've known Paul for several years and this episode is long overdue. Paul is an excellent speaker, and understands how organizations can accomplish a Digital Transformation successfully by leveraging Microsoft Business...


Sep 9, 2018

I've been thinking about this episode for a while. I wanted to take some time and talk about those confrontational situations that happen once in a while during Dynamics 365 Implementations and what is the best way to manage them or diffuse them.

Years ago when I was a "young Solution Architect" I was lucky enough to be...


Aug 26, 2018

In the past, whenever we approached a Dynamics 365 Solution we never really thought about the client/medium the user would use to access the functionality and data. We led entire implementations from the perspective of the Web Client and other available clients were always an afterthought.

With the improvements on the...