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Sep 24, 2017

On this episode, we focus on Change Management, Governance, and User Adoption. We discuss the ADKAR Model, which is a framework for understanding change.

We discuss:

  • Building Awareness regarding why the change is needed
  • Creating Desire to implement change
  • Developing Knowledge to allow users to adopt the...

Sep 10, 2017

Dynamics 365 is comprised by sevaral apps. One of those apps is Field Service, and this app has a huge (and growing) market size!

Ben Vollmer is the Global Sales Director for Field Service at Microsoft, but don't let this title fool you, Ben has worked with CRM systems for over 20 years, and has held multiple...