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Dec 31, 2017

On this episode, Customer Service world-class experts and Community Leaders Sarah Jelinek and Ulrik Carlsson stop by the show to discuss whether Microsoft Dynamics 365 is the right Customer Service solution for all organizations out there.

We discuss:

  • Reasoning behind managing customer service on a separate stand-alone...

Dec 17, 2017

Here at the CRM MVP Podcast, we like to focus on topics that are rarely discussed out there, and sometimes we like to be the first podcast out there covering a topic in particular.

In this case, we managed to accomplish both conditions, we decided to dedicate an episode to the best practices and techniques you can...

Dec 3, 2017

On this episode, Chris Cognetta and Joel Lindstrom dive deep into Migrating to Microsoft Dynamics 365 Online.

They will tackle areas regarding preparation, data, customizations, tools, Microsoft FastTrack, and readiness, to name a few.

CRMUG Q3 2017 Magazine:

Microsoft FastTrack info: 

Nov 19, 2017

On December 8th, 2016, Microsoft closed its acquisition of LinkedIn and all of us on the Microsoft Dynamics 365 industry started wondering what that meant for us.

Over the last few months, we've seen the evolution of the integration between the LinkedIn Sales Navigator and Microsoft Dynamics 365 Customer Engagement.


Nov 5, 2017

One of the things that happens in almost every Microsoft Dynamics 365 Deployment is that you will end up with a combination of technical, and non-technical people involved in the project.

Typically we find developers at the end of the "technical spectrum", and when people can't communicate with developers correctly they...