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Mar 11, 2018

There is one week every year where the largest concentration of CRM MVPs is recorded, and that is the Microsoft MVP Summit.

During the MVP Summit 2018, I asked 10 CRM MVPs to answer the 22 tough questions you see below and I recorded their answers for all to enjoy, discuss, and learn from.


  1. Should Microsoft get rid off Dynamics 365 On-Premise? Why or Why not?
  2. How do you think the new Dynamics 365 for Marketing App affects stablished Marketing Automation Solutions such as ClickDimensions, Salesfusion, Act-On, and others?
  3. Salesforce and Google continue to collaborate and recently announced tighter integrations between the solutions offered by both organizations, how would a Salesforce acquisition by Google disrupt Dynamics 365’s momentum?
  4. One of the things Marc Benioff - the CEO of Salesforce – mentioned on their last big conference was that “Microsoft can’t seem to keep their Dynamics 365 leadership in place”, are those comments accurate? And if so, why do you think that’s happening?
  5. Salesforce continues to be a leader in the CRM space with around 25% of the market share globally while Microsoft holds a smaller share, what can Microsoft do to catch up to Salesforce?
  6. How important is to master tools such as Microsoft Flow and Power Apps for a Dynamics 365 Solution Architect today?
  7. Speaking from the point of view of thousands of partners who are based in the US, why should I care about the General Data Protection Regulation (GDPR) approved by the European Union Parliament on April of 2016?
  8. As the Dynamics 365 world grows, many developers from other products or platforms are making a jump into Dynamics 365 and other related technologies, what would you recommend to these developers to focus on learning so they can make a big impact in the near future?
  9. AppSource continues to grow and new items are added often, how do you keep up with what is being released and do you have any go-to apps?
  10. If you were the Dynamics 365 Product Owner for a day, what are some of the changes or improvements you would like to see added to Dynamics 365?
  11. If you could go back and re-do something inside Dynamics 365, what would it be and why?
  12. What kind of solution or company would you like to see Microsoft acquire and incorporate into their Dynamics 365 roster next?
  13. In your opinion, what is the most underrated feature of Dynamics 365?
  14. Now that Microsoft eliminated the branding of XRM, how has this impacted your approach to implementations and conversations with the community?
  15. There are hundreds of suggestions on the Microsoft Connect or Idea portal for Dynamics 365 enhancements, some of the suggestions date back a few years, if you had to pick one of those ideas to be incorporated into the next version of Dynamics 365, which one would it be?
  16. What is your favorite thing about working with Dynamics 365?
  17. What is your favorite part of the MVP Summit and why?
  18. What is your favorite thing about being a Microsoft MVP?
  19. If you could give one advice to aspiring CRM MVPs, what would it be?
  20. We are very fortunate to live in the US and have the ability to travel to and speak at conferences and other events, but what would you say to someone who might not be able to do what we do and who’s wondering if they can add value to the Dynamics 365 community?
  21. Which non-MVP community leader do you want to see here at the Microsoft MVP Summit next year and why?
  22. Lastly and just for fun, if there was a “CRM MVP for Life Award” and only one CRM MVP could be selected, who should the award go to and why?

I would like to thank Ulrik Carlsson and Seth Bacon for contributing questions to this list.

And of course, here are the CRM MVPs who stood outside a building for an hour in freezing weather to answer these questions:

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