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Feb 11, 2018

Being a CRM MVP gives me the opportunity to interact with Dynamics 365 professionals of diverse backgrounds, whether they work as independent contractors, work for a large global systems integrator, or working for a customer as a CRM Admin, we all have something in common. We are all trying to learn from each other...

Jan 28, 2018

On this episode I dive into all the steps and best practices I follow when setting up Security for every Microsoft Dynamics 365/CRM Implementation I lead as a Solution Architect.

I will discuss my approach to:

  • Licensing
  • Admin Roles
  • Business Units
  • Security Roles
  • Teams
  • Hierarchy Security
  • Field Security
  • Security...

Jan 14, 2018

Back on Episode 15, fellow CRM MVPs Chris Cognetta and Joel Lindstrom walked through the best practices and details behind preparing for and migrating to Dynamics 365 Online. Unfortunately, Chris and Joel ran out of time and could not cover what happens once the Migration has been completed.

This episode closes the...

Dec 31, 2017

On this episode, Customer Service world-class experts and Community Leaders Sarah Jelinek and Ulrik Carlsson stop by the show to discuss whether Microsoft Dynamics 365 is the right Customer Service solution for all organizations out there.

We discuss:

  • Reasoning behind managing customer service on a separate stand-alone...

Dec 17, 2017

Here at the CRM MVP Podcast, we like to focus on topics that are rarely discussed out there, and sometimes we like to be the first podcast out there covering a topic in particular.

In this case, we managed to accomplish both conditions, we decided to dedicate an episode to the best practices and techniques you can...